About My Work

For the past five years, I have worked at the intersection of healthcare, technology, and data.

My work involves troubleshooting enterprise healthcare systems, analyzing databases, investigating production issues, collaborating with development teams, and supporting products used by healthcare organizations across the UK and US.

I am currently expanding my expertise into Data Science and Artificial Intelligence, with a particular interest in how data can improve decision-making, patient outcomes, and complex system design.

What I Do

Healthcare Technology

• EMR/EHR Systems
• Patient Engagement Platforms
• Regulatory Compliance
• Enterprise Support

Data & Databases

• SQL Server
• MySQL
• Query Optimization
• Data Analysis

System Analysis

• Root Cause Analysis
• Log Investigation
• APIs
• Distributed Systems

Data Science & AI

• Python
• Pandas
• NumPy
• PySpark
• Machine Learning Foundations

Professional Journey

2024 – Present

Tech Support Engineer

• Supporting 18 healthcare products
• SQL analysis
• Azure troubleshooting
• Customer escalations
• Developer collaboration

2019 – 2024

Recruitment & Client Operations

• International clients
• Compliance
• Stakeholder management
• Data handling

Core Competencies

Healthcare IT • SQL • MySQL • MSSQL • Azure • Python • APIs • Data Analysis • Root Cause Analysis • System Design • Kafka • ActiveMQ • HIPAA • GDPR • Healthcare Compliance

Current Learning

Building Expertise In

• Data Science
• Artificial Intelligence
• Machine Learning
• Data Engineering
• Analytics

Thought Process

I am interested in understanding systems whether they are technological systems, organizations, or human behavior.

My work is driven by curiosity, root-cause analysis, and a desire to understand why things work the way they do.